Jacada
Jacada

Corporate Profile

Jacada (NASDAQ: JCDA) is a leading provider of unified desktop and process optimization software solutions for the customer service and support market. Our products and services are focused on two of the most important issues facing companies in today's uncertain marketplace – customer retention and cost reduction. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.

Jacada unified service desktop solutions simplify and automate customer service processes – bridging disconnected systems into a single, intelligent workspace, without requiring modification or replacement of existing systems. Contact centers worldwide are using award-winning Jacada unified desktop solutions to automate complex processes, improve customer satisfaction and loyalty, reduce operational costs, and enforce and monitor compliance with regulatory policies and procedures. Our solutions empower customer services operations to "deliver the perfect interaction."

Founded in 1990, Jacada operates globally with offices in the Americas, Europe and the Middle East.

Learn more about Jacada. Download, "The Art of the Customer Interaction: Creating the Optimum Customer Experience"

"The pressure on telecommunications providers to improve customer service has never been greater. As their offerings are increasingly commoditized, the one remaining differentiator is customer service and these companies' call centers are often plagued with a mass of aging, complicated and inflexible information systems. A unified service desktop solution is a powerful weapon for dramatically and rapidly improving customer service without requiring a rewrite or replacement of existing systems. It's not surprising that Jacada appears to be gaining significant traction in this market."
- Sheryl Kingstone, Director for Customer Centric Strategies, The Yankee Group

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