Successful Implementations

It's been 20 years since Jacada first opened its doors, and now with offices around the world, we are a leading global provider of customer service experience management and interaction optimization solutions. The below list represents a sampling of our successful implementations.

Solving Complex Issues

"We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face as an insurer." - Allison Garretson, Vice President of Operations, Permanent General

Customers

Fast Efficient Solutions

"The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada." - Srinivas Koushik, Chief Information Officer, Nationwide Insurance

Delivering Quality Results

"We are experiencing great results with the Jacada solution in our prepaid division and are very impressed with the quality of the solution and the expertise of the Jacada team." - Cheryl Black, Customer Service Director, O2 UK