Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Jacada Signs Three Material Services Agreements with Large Telecommunications Provider
ATLANTA, July 7, 2009 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has expanded its relationship with an existing telecommunications customer by signing three significant service engagements with the UK-based provider.
These new services agreements comprise three simultaneous projects across different areas of the company's customer facing businesses, including consumer, business-to-business and the retail store. The partnership between the companies began when Jacada streamlined and automated critical call processes within two areas of the company's customer facing groups, and then expanded to include an enterprise license agreement standardizing on the Jacada unified desktop solution throughout their customer service operations.
"We are very pleased with the success this telecommunications provider has experienced with Jacada and we are thrilled to help expand the solution into new areas of their customer facing organizations," said Guy Tweedale, senior vice president of European operations for Jacada. "These ground-breaking projects enhance the use of Jacada in their consumer contact center and expand the Jacada solution into their business-to-business area as well as the retail store front with new projects."
This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.
Jacada Media Contact:
Rebecca Harbin
Manning, Selvage & Lee
404-870-6825
rebecca.harbin@mslpr.com
Investor Relations Contact:
Peter Seltzberg
Hayden Communications
212-946-2849
peter@haydenir.com
Jacada UK PR Contact:
Chaz Brooks/Andrew Ball, +44 1483 537890
chazb@chazb.com,
andrewb@chazb.com
