Jacada in the News
2007 News
Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007
Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007
Marking Quality: getting the metrics right. CCF, Aug-2007
Employee Wellbeing, CCF, Jul-2007
Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007
Unify the Service Desktop, Consultants United, Jul-12-2007
Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007
Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007
Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007
Close Contact, European Communications, Apr-20-2007
Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007
CONTACT CENTRES - Close contact, European Communications, Apr-13-2007
First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007
BPR without the pain? International Banking Systems, Mar-16-2007
Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007
Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007
Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007
Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007
Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007
Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007
Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007
Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007
