Jacada Customer Experience Solutions
Our primary focus is the customer experience. We design unique solutions that add value when and where it matters most: at the point of contact with your customer. Our passion is fostering meaningful conversations between you and your customers, every time you connect.
Jacada solutions optimize and improve the effectiveness of customer interactions. We deliver the only true end-to-end unified desktop and customer experience optimization solution on the market today. Leveraging our solutions, organizations can control operational expenses, energize customer satisfaction initiatives and realize a complete return on investment within 12 months of deployment.
Jacada delivers comprehensive solutions that are the result of consultative customer engagement methodology, award-winning products. and business-savvy technical expertise.
Our Jacada Professional Services team takes a holistic approach in creating, delivering and supporting dynamic customer interactions. We follow best practices that provide strategic guidance for your customer service organization. Our development and implementation professionals are experts with several years of experience in understanding all facets of call centers and customer service organizations. Our business analysts and solutions architects make it their objective to know and understand your goals.
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Access broadcasts, white papers, and industry info
Watch how Jacada solutions
improve customer experience
- Read the Datamonitor report: "CRM and the Emergence of the Unified Agent Desktop"
- Read our O2 case study
- Watch our video case study
- Access our Resource Center
"Our key goals for this project focus on satisfaction
levels among our CSRs. By delivering an intuitive,
customizable desktop environment, our CSRs will have
the resources they need to deliver superior customer
service to our customers."
-- Keith Lindsay,
Director,
Customer Care
Application Development
Cox Communications