Support Services
At Jacada, we are committed to our customers' success. Because of this commitment, we offer comprehensive and progressive customer support programs for our products and solutions. Jacada customer support includes an experienced team of service representatives and engineers dedicated to delivering outstanding service.
Solution Support from Jacada is a suite of high-value services tailored to provide end-to-end support for our agent desktop and customer service experience optimization solutions. As an ongoing component of our consultative approach, these support services provide complete coverage from planning and design phases, through the deployment stages, to production support and maintenance.
An integral part of this offering is the Solution Support Advisor, a Jacada resource allocated to your account and your solution, who is fully trained on your solution as well as your business objectives, during the entire lifecycle of your solution. The Solution Support Advisor is the "point person" for all technical issues related to the installed solution. During the Solutions Support contract period, the Solution Support Advisor performs a variety of value-added services designed to keep the customer's executive, operational and IT management up to date on the state of the Jacada solution.