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Yankee Group – Improving Customer Service Effectiveness Demands a Unified Agent Desktop
Read this paper to learn about:- Latest CRM survey results
- Contact centers still without a consolidated view of the customer
- Unified desktop solutions which enable shorter but more effective customer interactions
- Improvements to agent efficiency and effectiveness without costly integration
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
