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Jacada White Paper – First Things First: Unify the Service Desktop Before Implementing a Universal Agent Program

Read this paper to learn about:
  • Universal agent programs
  • Desktop chaos and its adverse effect on universal agent programs
  • Unified service desktop as a flexible tool for the universal agent
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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