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Jacada White Paper – The Top Six Reasons to Simplify the Customer Service Desktop
Read this paper to learn about:- Current trends and technologies to improve the customer experience and customer service agent effectiveness
- The efficient customer service desktop
- Agent challenges
- Changing metrics
- Call center technologies that leverage SOA
- Composite application trends
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
