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UtiliPoint – Leveraging True Value of Legacy CIS Systems

Read this paper to learn about:
  • Why CIS implementations are difficult, costly, lengthy and often fail
  • How Utilities can take an approach that allows them to leverage and extend their current CIS investments
  • Why a unified desktop helps utilities quickly improve customer service processes while extending the life of legacy CIS systems

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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