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Webcast – Saving Your Way to Customer Satisfaction in the Insurance Call Center
Does customer service have to take a hit when budgets are tight? According to Forrester Research, insurers can have the best of both worlds - cost savings and better customer service in the contact center. Join Forrester analyst, Chad Mitchell, to learn about best practices in call center unified desktop solutions that help CSRs focus on your customer's problems, improve retention and lower costs.
View the rebroadcast to learn:- What budget and customer challenges are insurers facing during the recession?
- What are insurance executives doing to improve customer retention and customer service in call centers?
- What are the best practices in improving contact center technology and processes
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.
