Jacada
Jacada

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CallCenter International – CRM Integration in Unified Agent-Desktops

Contact centers face ever-increasing demands from their corporate masters. They are continuously asked to do more with less. With so much expense and effort spent on improving and maintaining agent performance, customer service and support solutions are being developed with the user interface and customer experience in mind. Learn how contact centers are empowering agents with information through customer relationship management (CRM) solutions in order to improve the customer experience.

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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