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Wakefield Research Report – Consumers Are Less Willing to Endure Poor Service, Even in a Down Economy

This Executive Summary Report, from a survey conducted by Wakefield Research, presents key findings on how American consumers look at customer service in light of the struggling economy. In comparison to one year ago, concerns are on the increase, while customer satisfaction has taken a hit.

Read this report to find out about:
  • The new perception on customer interactions
  • The percentage of customers who are frustrated with service levels
  • The ways American consumers do - and don't - like to be serviced
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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