Jacada
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Webcast – The Customer Experience Imperative for Call Centers

Bruce Temkin from Forrester Research shares the three key principles for improving customer experience and how contact centers are ground zero for improving customer experience. Richard Stern, SVP of Jacada, discusses the widely successful Jacada unified service desktop solution and how it has transformed customer service operations in leading companies.

You'll learn about:
  • The 2010 Forrester Customer Experience Index and how consumers rate service levels today
  • Differences and similarities in how companies and customers view the Customer Experience
  • The need for special emphasis on Customer Experience in the contact center
  • Proven solutions that drive agent productivity, cost savings and customer satisfaction
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.

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