Jacada provides solutions that improve the effectiveness of customer interactions.
Jacada unified desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within 12 months of deployment.
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Finally! First Call Resolution and Solve Rate Analytics That Produce Measureable Results
Join Penny Reynolds of The Call Center School as she unravels the complexities of accurately measuring FCR. Discover why FCR and Solve Rate trump traditional metrics like Average Handle Time.
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TUE, MAR 9, 2010
Jacada Receives 2009 Product of the Year Award for Jacada Advisor
Presented by Customer Interaction Solutions® Magazine. Jacada Advisor Recognized for Customer-Focused Functionality.
TUE, MAR 2, 2010
New Solution Support Option Now Available from Jacada
Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer's IT resources.
THU, FEB 25, 2010
Jacada Advisor Simplifies and Enhances Complex Call Center Applications
New product eases training costs, reduces errors and drives next best action for contact centers.
